How do I make Open Enrollment elections?

To enroll, make changes, and confirm eligibility for your benefits:

• Log in to your Benefits Central Portal account at keepingLAwell.com, available 24/7, or
• Call the LAwell Benefits Service Center at 833-4LA-WELL (833-452-9355), Monday – Friday, 8:00 a.m. to 5:00 p.m.
• Extended phone hours are provided on Monday, October 31, and Tuesday, November 1, from 8:00 a.m. to 7:00 p.m.
• (For TDD or TTY service, call 800-735-2922.) For all other benefits questions or support, contact your Member Services Representative at per.empbenefits@lacity.org.

Where else can I learn about my LAwell benefits and access my plan information?

To learn more about your benefit options:

• Visit keepingLAwell.com to access plan information and documents.
  or
• Call/email a medical plan member advocate for one-on-one help with questions:

Kaiser Phone: 323-219-6704 Email: LACity.Advocate@kp.org Anthem Phone: 213-200-2987 Email: Lorena.Gomez@anthem.com

What will I need to do during Open Enrollment?

1. Review your Personalized Benefit Statement.
2. Review your options on the CHOOSEwell Enrollment Guide or at keepingLAwell.com
3. Review your dependent information and eligibility rules. To verify current, add new, or remove ineligible dependents visit Eligibility FAQ's

1. Make your Open Enrollment elections!
2. Provide Social Security numbers or taxpayer identification numbers for your dependents in the Benefits Central Portal or by calling 833-4LA-WELL (this is for federal tax reporting purposes).
3. Document your dependents by the Deadline! Refer to your Enrollment Guidebook for Submission deadlines.
4. Review your confirmation statement when you receive it.
5. Review the CHOOSEwell Enrollment Guide to understand plan rules and successfully manage your benefits over time.

Do I have to do anything during open enrollment if I don’t want to make any changes?

Generally, your previous year’s benefit elections will automatically roll over to the following year, unless you make a change during Open Enrollment. Enrollment in the Dependent Care Reimbursement Account (DCRA) and/or the Healthcare Flexible Spending Account (HCFSA) does not automatically roll over – if you wish to participate in one of these accounts, you will need to elect to do so during Open Enrollment.

What is a Medical History Statement?

Enrolling in some life insurance coverage levels will require you and/or your dependent(s) to complete a Medical History Statement (MHS). The MHS asks a series of questions (about five) regarding your current and past medical conditions. Once received, Standard Insurance Company will review your statement and determine if any additional information or action is required of you or your dependent(s) before an approval of coverage determination can be made.

Employees required to complete this form can do so online by using this link: Standard.com. Use GROUP #630363 for City Of LA.

Not sure if your election requires a Medical History Statement? Check your Confirmation Statement, or review your elections by logging into your Benefits Central Portal account.

How do I make elections online?

The Benefits Central Portal enrollment tool is a multiple step, online process that allows you to modify your enrollment choices at any time during the annual Open Enrollment period. Follow the link for step by step instructions to complete your enrollment elections online at keepingLAwell.com/onlineelections

Are additional document required?

Yes, some open enrollment LAwell benefit elections require additional action from you, such as submitting supporting documentation to complete the enrollment. Find more information on when and how to submit required documents here at keepinglawell.com/documentation