ACCESS SERVICES

ACCIDENTAL DEATH & DISMEMBERMENT (AD&D)

Beginning January 1, 2025, Metlife will be the provider for the AD&D Insurance benefits.

Please note that for any Accidental Death & Dismemberment claims incurred prior to January 1, 2025, please reach out to BackupResponse@standard.com. Representatives from The Standard will assist in explaining the process and providing the necessary forms for completion.

For any Accidental Death & Dismemberment claims incurred January 1, 2025 and later, see below for the updated contact information of our new provider, Metlife.

To file an AD&D claim call The Standard at 844-505-6025.

For more information about AD&D insurance:

  1. Visit standard.com/employee-benefits/city-los-angeles .
  2. Call The Standard at 844-505-6025.
  3. Visit keepinglawell.com for plan information and the insurance policy, or call 833-4LA-WELL.

DISABILITY COVERAGE

To file a disability claim call The Standard at 844-505-6025.

For more information about disability insurance:

  1. Visit standard.com/employee-benefits/city-los-angeles .
  2. Call The Standard at 844-505-6025.
  3. Visit keepinglawell.com for plan information and the insurance policy, or call 833-4LA-WELL

SUPPORT PLUS

For more information about Support Plus, and to access services:

  1. Visit liveandworkwell.com/cityofla . Some website sections require access code: CityofLA.
  2. Call Optum at 800-213-5813.

*All callers must confirm “City of LA” as the employer to access services.

MEDICAL

Kaiser Permanente Online Account:

You can go online to view most lab results, refill most prescriptions, email your doctor, schedule and cancel routine appointments, and print vaccination records.

Here’s how to register online:

  1. Go to kp.org/registernow .
  2. Select the blue “Create my account” button.
  3. Enter your personal information.

Want more information about your Kaiser benefits? Click Here .

Anthem Online Account:

You can go online to find doctors and hospitals in your plan, view or update your primary care physician (PCP), review payments and billing, and order and manage prescriptions.

Here’s how to register online:

  1. Go to anthem.com/ca/cityofla .
  2. Select the blue profile button on the top right side of the page.
  3. Select “Registration” from the drop-down menu.
  4. Enter your personal information.

DENTAL

To find a Delta Dental network provider:

Go to deltadentalins.com . Under “Find a Dentist”, enter your zip code and from the drop-down menu, choose your plan, or Call Delta Dental Customer Service at 800-765-6003.

How to Log Into Your Delta Online Account
You can go online to verify your assigned dentist and other information, such as eligibility, your enrolled family members, claim status, and benefit specifics. You can also use Delta Dental’s Cost Estimator tool to check out-of-pocket expenses and find the average submitted costs for dental procedures.

  1. Go to deltadentalins.com .
  2. Select “Log in” at the top right side of the page.
  3. Select “Create an account.”
  4. Select “Enrollee/Adult Dependent” from the drop-down menu. Then select “Next.”
  5. Enter your personal information.

VISION

Blue View Vision will be the vision provider starting January 1, 2024.

To access benefits, all you need is to provide your name and date of birth to an in-network Blue View Vision Plus provider provider. ID cards are not needed, but ID cards can be printed by visiting LAwellvision.org

To find a network provider near you:

  1. Visit LAwellvision.org and click the “Find Care” button.
  2. Download the Sydney Health mobile app (available in the Apple App Store and Google Play) and choose the Insight network from the list of network options.
  3. Call the Blue View Vision Customer Care Center at 877-635-6403

LIFE INSURANCE

Beginning January 1, 2025, Metlife will be the provider for the Life Insurance benefits,
see below for the updated contact information of our new provider.
Visit MetLife.com
Call : 800-638-6420


Please note that for any Life Insurance claims incurred prior to January 1, 2025, please reach out to BackupResponse@standard.com. A representative from The Standard will assist in explaining the process and providing the necessary forms for completion.

To file a life insurance claim call The Standard at 844-505-6025.

For more information about life insurance:

  1. Visit standard.com/employee-benefits/city-los-angeles

  2. Call The Standard at 844-505-6025

  3. Visit keepinglawell.com for plan information and the insurance policy, or call 833-4LA-WELL.

BENEFITS OVERVIEW

Your Benefit Options Provider Your Cost*
Medical HMO health plans
PPO health plans		 Anthem and Kaiser Cost varies based on coverage level elected and your MOU
Cash-In-Lieu City None. Pays you up to $100** each month
Dental PPO dental plan
DHMO dental plan		 Delta Dental Coverage varies based on
coverage level elected
Preventive Only dental plan None. Pays you up to $5**
each month
Vision In-Network
 Blue View Vision Included at no cost
Out-of-Network reimbursements
Support Plus
Employee and Family Assistance
counseling services		 Optum Included at no cost
Insurance Life – Basic Coverage
($50,000 for full-time,
$25,000 for half-time)		 MetLife Included at no cost
Life – Supplemental Coverage
(up to 7x your annual salary)***		 Cost varies based on coverage level elected and is calculated by age and income. See your personalized Benefit Statement or log in to your account at keepingLAwell.com for your specific cost details
Life - Spouse/Domestic Partner
Coverage (up to $250,000)
Life - Child Coverage (up to $20,000) per child
Accidental Death & Dismemberment
(AD&D) (up to $500,000)
Disability - Basic Coverage (up to 50% of earnings for a maximum of 2 years) The Standard Insurance Company Included at no cost
Disability - Supplemental Coverage (up to 66 2/3% of earnings until retirement age) Costs are calculated based on your age and annual salary at the time of enrollment.
Tax-Advantaged
Spending Account		 Healthcare Flexible Spending Account (FSA) Ameriflex You elect voluntary contributions up
to an annual maximum limit:

- FSA: $3,200
- DCA: $5,000
Dependent Care Account (DCA)
Transit and Parking Accounts WageWorks

* Your personal cost options are detailed in your Personalized Benefit Statement. They are
also available by logging in to your Benefits Central Account.

** Amounts represent full-time employment status. For half-time employees, the benefit is
reduced 50%.

*** Not to exceed $1 million in coverage