What is LAwell?

We have renamed the Benefits Program from “My Flex” to “LAwell” to better demonstrate the ultimate purpose of all of our employee benefits: to support our employees’ and their families’ current and future health and wellbeing.

What are my LAwell benefits options and costs?

Visit the Benefits Overview page here: https://www.keepinglawell.com/your-benefits

When do benefits start?

Most employees can enroll into LAwell benefits during the week they receive their 1st paycheck.

New employees (aka "New Hires") receive an offer to enroll into benefits AFTER the LAwell program determines that they are eligible. The following steps apply to all new hire benefit offers:

• The offer will be mailed to the home address on the employees personnel record.
• New Hires have 60 days to enroll into benefits after the offer is made
• LAwell benefits are effective on the date the employee enrolls, either online or by phone
• On day 61, any non-enrolled employees will be automatically defaulted into the basic, employee-only level of Medical, Dental, Vision, Life, and Disability benefits.

NO PACKAGE NEEDED TO ENROLL - If you are eligible, don't wait for your benefits offer to be mailed, you can enroll once you receive your first paycheck identifying you meet eligibility enroll:

• by phone: Call 833-4LA-WELL
• Online: Log into your account.

Want to learn more? View our New Employee Benefit flyer.

Do I get a 1095-C tax form?

Form 1095-C provides information about a health insurance offer made to an employee by their employer. All employees who receive LAwell health coverage will get a 1095-C tax form.

For more information about this form, please see our informational mailer or review our Frequently Asked Questions.

For more information about the Affordable Care Act (ACA), please visit the Internal Revenue Service website at https://www.irs.gov/affordable-care-act.

Have questions?

For general assistance with your benefits, contact the LAwell Benefits Request Line at 1-833-4LA-WELL, Monday to Friday 8:00 am to 5:00 pm.

For administrative issues you may contact the Employee Benefits Division at 213-978-1655

What is a Member Advocate? How do I contact one?

Member Advocates from our healthcare providers provide personal, one-on-one assistance. Member Advocate availability and contact information is provided as follows:

Anthem Blue Cross
Mon-Fri, 8am-4pm
Phone: (213) 200-2987
Email: Lorena.Gomez@anthem.com

Kaiser Permanente
Tue-Thurs, 8am-4pm
Phone: (323) 219-6704
Email: LACity.Advocate@kp.org

How do I find a Doctor?

Find a doctor, or confirm that a doctor is in your network, through member service phone numbers or online search tools provided by your health plan. You can also talk one-on-one with a healthcare member advocate by phone or email.

Visit the Medical and Healthcare Member Advocate sections of the Contact Page for more information.