When can I enroll?

Most newly hired employees can enroll into LAwell benefits during the week they receive their 1st paycheck - as long as their paycheck meets LAwell eligibility requirements.

How do I enroll?

If you are eligible for LAwell benefits, you can enroll online by logging into your account, or by phone at 833-4LA-WELL.

Who is eligible for LAwell benefits?

Your eligibility for LAwell benefits is evaluated on a biweekly basis, each and every pay period as follows:

Minimum Compensated Hours – You must have a minimum number of compensated hours (such as HW, SK, VC, etc.) based on your employment status as follows:

• Full-time employees – at least 40 hours

• Half-time employees – at least 20 hours

Retirement Contribution – You must continue to be a contributing member to the Los Angeles City Employee’s Retirement System (LACERS) or, if authorized by your Memorandum of Understanding, the Los Angeles Fire & Police Pension System.

Eligible Employment Status – You must remain in a job classification and employment type that is authorized to receive LAwell benefits.

When do I obtain my benefits offer?

As a new hire, you will receive a personalized offer - mailed to your home address on your personnel record - to enroll into benefits AFTER the LAwell program determines that you are eligible for benefits. This personalized LAwell Benefits Enrollment package will be mailed approximately two weeks after your first paycheck. You do not need to wait for your benefits offer to enroll. Most newly hired employees can enroll into LAwell benefits during the week they receive their 1st paycheck - as long as their paycheck meets LAwell eligibility requirements.

When do my benefits start?

Your benefits will become effective the date you call or enroll online, however it may take additional weeks for your enrollment information to be completely processed by all affected insurance providers. You may visit your doctor after enrollment, but it is recommended that you wait until you receive your insurance card before seeking services.

What is the deadline to enroll?

You must make your elections within 60 days of the date on your personalized benefit offer. On day 61, any non-enrolled employees will be automatically defaulted into the basic, employee-only level of Medical, Dental, Vision, Life, and Disability benefits.

Can I make changes to my newly elected benefits?

You have 15 days from the date on your enrollment confirmation statement to make any corrections to your enrollment. Your benefits will be effective until December 31 of the current plan year and you may not make any other changes unless you have a qualifying life event change.

When can I change my benefits? What is Open Enrollment?

If you would like to make changes, you may do so during the annual Open Enrollment period. Open Enrollment occurs every year during the month of October. Any changes to your benefits apply to the next plan year (January 1-December 31). Changes outside of Open Enrollment are only permitted if they are through a qualifying Life Event change. Check out Life Event's FAQ for further details.

What is a Life Change Event?

A life event change can include marriage, beginning or ending a domestic partnership, birth, adoption, divorce, death, addition or loss of an eligible dependent, or a loss or gain of spouse/domestic partner health coverage. You must report a life event change within 30 days of its occurrence and submit documentation within 60 days in order for the change to take effect. Visit our page keepinglawell.com/changes for additional information.