LAwell Benefits Program

LAwell Benefit Inquiries (213) 978-1655 \ per.empbenefits@lacity.org

Need to enroll into LAwell Benefits, report a qualifying life event or confirm your LAwell eligibility? Log into your Benefits Central Portal or call the Benefits Services Center at 833-4LA-WELL (833-452-9355), Monday - Friday, 8:00 a.m. to 5:00 p.m.

Most other LAwell transactions with Employee Benefits Administrative staff can be conducted telephonically and/or electronically. We strongly recommend making an appointment using the scheduling system, here.

LAwell Benefits Service Providers

MEDICAL

anthem.com/ca/cityofla

Anthem Vivity (LA & Orange Counties HMO): 844-348-6110

Anthem Narrow and Full: 844-348-6111

Anthem PPO: 833-597-2362

Anthem Health Care Member Advocate (213) 200-2987 \ Lorena.Gomez@anthem.com

my.kp.org/ca/cityofla

Kaiser Permanente HMO: 800-464-4000

Kaiser Permanente Member Advocate (323) 219-6704 \ LACity.Advocate@kp.org

DENTAL

Delta Dental

DeltaDentalIns.com

Delta Dental PPO or Preventive Only: 800-765-6003
DeltaCare USA DHMO: 800-422-4234

VISION

Blue View Vision Care: 877-635-6403

LAwellVision.org

LIFE, AD&D, and DISABILITY INSURANCE

Standard Insurance Company: Life Insurance, AD&D and Disability Insurance

standard.com/employee-benefits/city-los-angeles

File a Disability Claim: 844-505-6025
File a Life or AD&D Claim: 818-386-6216
Evidence of Insurability: 800-843-7979
Travel Assistance: 800-872-1414

TAX-ADVANTAGED SPENDING ACCOUNTS

Wageworks
877-924-3967 \ wageworks.com

SUPPORT PLUS: EMPLOYEE AND FAMILY ASSISTANCE PROGRAM

Optum

LiveAndWorkWell.com/CityofLA

800-213-5813 (Access Code: CityofLA)
EAP for Harbor Employees Only: 800-367-7474

LIVEwell Wellness Program

LIVEwell Inquiries

LIVEwell@lacity.org or visit http://livewell.la

Schedule an appointment with a LIVEwell staff member, here.

COMMUTEwell

COMMUTEwell Inquiries

(213) 978-1634 \ LACOMMUTEwell@lacity.org

https://lacommutewell.com

Most COMMUTEwell transactions can be conducted telephonically and/or electronically. We strongly recommend making an appointment using the scheduling system, here . An after-hours secure mailbox is located outside of the Employee Benefits Division Office to drop off documents.

Deferred Compensation

All services are available online, by telephone, or via an appointment (telephone, virtual, or in-person) with a Voya Local Retirement Counselor.

Online or by phone: Access your account online, here or via the Service Center at 844-523-2457. Voya Customer Service Associates are available Monday through Friday, 6:00 a.m. to 5:00 p.m., PT, except on New York Stock Exchange holidays.

In-Person (Appointment Only): The Deferred Compensation Plan (DCP) office is located at City Hall, Room 867. In-person services are available on an appointment-only basis on Monday through Thursdays from 9:00 a.m. to 4 p.m., with walk-in services on these days based on availability. Appointments will be given priority over those waiting for walk-in services.

Voya Local Retirement Counselor*: To speak with a Local Retirement Counselor, please schedule an appointment below. Appointments are available by phone, video conference, or in-person. For questions, please call (213) 978-1601 and leave a detailed message and a Local Retirement Counselor will return your call.

City of Los Angeles Administrative Staff: Should you need to speak with the City of Los Angeles administrative staff, please send us a message at LA457@lacity.org.

*Representatives of Voya Financial do not offer or provide investment, fiduciary, financial, legal or tax advice or act in a fiduciary capacity for any client unless explicitly described in writing. Please consult with your investment advisor, attorney and/or tax advisor as needed.

MOU & Union Contacts

To find your MOU or Union contacts, click here.