SUPPORT PLUS

 The Employee Benefits Division offers a variety of programs designed to provide support on a wide range of personal, household, and everyday needs.

Support Plus: Employee and Family Assistance Program (EFAP)

Depending on which program you’re eligible for, services may include some or all of the following:

  • Work-Life Resources on topics such as parenting, eldercare, legal resources, and financial education.

  • Convenience Services for everyday needs such as travel support, event planning, and finding household service providers.

  • Confidential Counseling Services in areas such as stress management, personal relationships, and substance abuse.

Following is contact information for Employee Assistance Programs covering City Employees:

Civilian (non-sworn, non-DWP) Employees: (800) 213-5813
www.liveandworkwell.com/cityofla

Harbor Department Employees:          (800) 367-7474

Department of Water and Power Employees:  (888) 439-7327

United Firefighters of Los Angeles City:  (800) 252-8352 Ext. 225  

Additional Support Plus Services

Virtual Visits:

HIPPA-compliant technology delivers video EFAP services in the privacy and comfort of your home or wherever you choose, providing convenience and accessibility. EFAP-licensed telemental health providers are available in every state.

To get started with Virtual Visits, visit liveandworkwell.com/cityofla.

Talkspace:

Support when you need it - no appointments necessary. With Talkspace you can reach out to a licensed, in-network Employee Assistance Program Provider, 24/7.

Here’s how Talkspace can fit your life:

  • Access Talkspace anytime, anywhere.

  • Find an EFAP provider with an online matching tool.

  • Start therapy within hours of choosing your EFAP provider.

  • Message your EFAP provider whenever — no appointments necessary.

  • Get messages back throughout the day, five days a week.

  • Choose real-time face-to-face video visits by appointment, when needed.

To get started, call your Support Plus: Employee and Family Assistance Program (EFAP) at 800-213-5813 to obtain an authorization code prior to registering (first visit only), choose a provider, and message anywhere, anytime. talkspace.com/connect

After you register, download the Talkspace app on your mobile phone. Talkspace is supported by Chrome, Firefox, Safari, or Edge browsers on your desktop computer.

Talkspace is your space. To use in your time. It’s private, secure, confidential, and convenient. And it’s covered under your Support Plus: Employee and Family Assistance Program (EFAP) benefits as a participating provider.

AbleTo: 

The AbleTo app is available to you at no extra cost as part of your Support Plus: Employee and Family Assistance Program (EFAP) benefits. AbleTo is an on-demand access to the latest coping tools, meditations and more at no additional cost to you — when and how you want. All designed to help you understand your emotional well-being and reduce stress and worry.

What you’ll get:

Daily mood tracking: Answer daily questions to record your mood, habits and sleep. You can identify patterns and assess your progress.
Mental health tools: Tap into tools created by clinicians and suggested specifically for you. Get help strengthening resilience and learn relaxation methods for moments when you need them.
Collections: Build long-term life skills with curated tools, techniques and resources on topics that matter most to you. From work-life balance to sleep concerns, and much more.
Personalized activities: Get help creating your self-guided journey to better mental health. Track your progress, set goals and make strides through weekly check-ins.

To get started, follow these steps:

1. Visit LiveandWorkWell.com and login with your company access code: cityofla.

2. Click on "Explore Self Care" under the Mental Health Tile and sign up by filling out the registration page

3. Download and open the AbleTo app from the App Store or Google Play.

5. Sign into the AbleTo app with the account information you created on the sign-up process.