News

COVID 19 RESOURCE PAGE

Access our COVID-19 Resource page for up-to-date information on LAwell resources.

 

***COVID-19 RESOURCES PAGE - QUESTIONS AND ANSWERS***

COVID-19 & LAwell

COVID-19 is rapidly changing every day, and your LAwell benefit providers are here to provide support and services.

Support Plus

In addition to the free counseling services available to all LAwell members, Support Plus provides a free emotional support public crisis help line: (866) 342-6892. This line is available 24 hours a day, 7 days a week to anyone for public crisis emotional support services.

Support plus has also posted recorded sessions of their Traumatic Event and Stress seminars. Anyone can view these sessions for free through the following website: https://www.liveandworkwell.com/en/member/spotlights/traumatic-event.html

 

LAwell Health Plans

Both Kaiser and Anthem are providing up-to-date information on COVID-19 through their websites, direct member communications, and network physicians. Access updated information on COVID-19 through Kaiser and Anthem websites:

Kaiserhttps://healthy.kaiserpermanente.org/alerts/p1/2019-novel-coronavirus-feb-2020

Anthemhttps://www.anthem.com/blog/member-news/how-to-protect/

Additionally, LAwell members can utilize telehealth options to receive care for cold, fever, flu, and other health conditions from their homes via telephone or web. For more information on telehealth, review our telehealth flyer.

 

Doctor visits via phone/web

"Telehealth" is available to LAwell health plans, allowing patients to receive care through a telephone, tablet, or computer.

Review the attached flyer for more information on telehealth options for Kaiser and Anthem.

UPDATE: All vision pop-up clinics are CANCELED!

All Figueroa Plaza and City Hall East Vision clinic appointments scheduled for March have been canceled.

No future clinics have been scheduled at this time. 

Additionally, all future LIVEwill events have been canceled until further notice.

 

 

Document dependents by December 10th

Some 2020 LAwell benefit elections require additional action from you, such as submitting supporting documentation. 

If you newly added dependents to one or more of your LAwell benefits and do not submit required documentation by the deadline, your benefit election(s) and/or new dependent(s) will be canceled from coverage. Any services obtained and/or expenses incurred after coverage is canceled will be your financial responsibility regardless of when you are notified of the cancellations.

 

What do I do next?

- Confirm if additional action is required for your Open Enrollment elections.

- Submit required documents by December 10th.

 

How do I know if additional action is required?

Review your Open Enrollment confirmation statement for action required:

Can’t find your Open Enrollment Annual Election confirmation statement? Confirmations for all members are stored in your online account.

To access:

1.  Log into your  'Benefits Central Portal' account at keepingLAwell.com

 

 

 

2.  Select the “My Forms and Documents” tile

 

 

3.  Download your “AE Confirmation Statement (Civil & Sworn)” from the Forms menu

 

How do I submit required documents?

There are multiple ways for you to submit your documents:

  • Upload the documents to your account through your Benefits Central Portal
  • Mail copies of the documents to P.O. Box 530477 St. Petersburg, FL 33747-4077*
  • Scan and email the documents to [email protected]*
  • Fax the documents to 213-978-1623*

*NOTE: Include your Employee ID on all documents

 

What documents are required?

See a list of dependent relationships and acceptable documentation criteria here

Deadline Extended: Confirm your 2020 elections by Wednesday, November 27th

DEADLINE EXTENDED

Confirm your 2020 elections by Wednesday, November 27th

 

All LAwell Program members were recently issued their Open Enrollment confirmation statements either by US mail or electronically (for those electing electronic delivery).

Please review your confirmation statement to ensure that changes you made during Open Enrollment are correctly indicated.

To report any errors and request a correction, please call the Benefits Service Center at 833-4LA-WELL (833-452-9355) Monday through Friday from 8:00 am to 5:00 pm PST.

The last day to make corrections for calendar year 2020 has been extended from November 20, 2019 to Wednesday, November 27, 2019.

 

Can’t find your Open Enrollment Annual Election confirmation statement? Confirmations for all members are stored in your online account.

To access:

1.  Log into your 'Benefits Central Portal' account at keepingLAwell.com

 

 

 

2.  Select the “My Forms and Documents” tile

 

 

3.  Download your “AE Confirmation Statement (Civil & Sworn)” from the Forms menu

Attend an Open Enrollment Event

 

SEMINAR/WEBINAR

Attend a seminar or live webinar to learn about 2020 benefit options and new online resources

BENEFITS ONSITE

Walk-in to make changes, ask questions, or process LAwell transactions

Live Webinars


Attend any in-person seminar session (listed below) as a live webinar. To join each webinar, visit keepingLAwell.com/events.

City Hall Benefits Office


Monday – Friday
(8:00 am - 4:00 pm)
Los Angeles City Hall, Room 867

In-Person Seminars


October 10th (12:00 pm)
LAWA, Training Room 7307-A 

 

October 24th (11:30 am)
Public Works, Sub-basement 6

 

October 24th (5:30 pm)
City Hall East, Room 351

 

October 31st (11:30 am & 12:30 pm)
City Hall East, Room 351

Worksite Locations


October 9th & 10th
(10:00 am - 3:00 pm)
Los Angeles World Airport, Admin West Lobby

 

October 16th & 17th
(10:00 am - 3:00 pm)
Garland Building, 8th Floor Lounge

 

October 23rd & 24th
(10:00 am - 3:00 pm)
Public Works Building, Sub-basement rooms 6 & 7

LIVEwell.la and Rock N' Stroll

Two exciting announcements from your LIVEwell program:
  1. Earn bragging rights and rewards at LIVEwell.la! Take control of your health and wellness and sign up today!
  2. Bring family/friends to Griffith Park "Rock N Stroll" wellness event on Saturday 9/21! Free fun and giveaways - register here!

SAVE THE DATE

2019 LIVEwell Wellness Festival
June 11, 2019
11:00 am to 2:00 pm
City Hall East South Plaza

Introducing Support Plus: Employee and Family Assistance Program

Introducing Support Plus: Employee and Family Assistance Program

Free, confidential, 24-hour help with both everyday situations and emotional health issues, for everyone in your household.

Call 800-213-5813 or visit LiveAndWorkWell.com. Use Access Code CityofLA
Learn more about Support Plus services here.

 

Safety Bulletin - Reports of Flea-Borne Typhus

Affordable Care Act

The 2018 Employer-Provided Health Insurance Offer and Coverage (Form 1095-C) will be distributed by March 4, 2019. Click here for the information.

Benefit Onsite - Open Enrollment 2019

Benefits Onsite

  • Employee Benefits Division staff will be available at various City worksite locations to answer your LAwell benefit questions
  • Walk-in at any time during posted hours. Registration is not required.
  • Member Advocates from Anthem and Kaiser will also be available at each Benefits Onsite location.

Benefits Onsite Schedule

DATE

TIMES

LOCATION

October 3

10:00 am – 3:00 pm

Marvin Braude Building
6262 Van Nuys Blvd.
Room MB-1B (1st Floor)

October 4

10:00 am – 3:00 pm

Garland Building
1200 W 7th Street
9th floor lunchroom

October 10

10:00 am – 3:00 pm

Public Works Bldg
1149 S Broadway St
9th Flr Admin Conference Rm

October 18

10:00 am – 3:00 pm

Harbor Dept
NEW Location: Liberty Hill Plaza
100 W. 5th Street

 October 23

11:00 am – 5:30 pm

Airport
7407 1/2 World Way West
Building M2

 October 25

10:00 am – 3:00 pm

Figueroa Plaza
221 North Figueroa St
5th Floor

Open Enrollment 2019 Seminar/Webinar Schedule

Weekly Seminar/Webinar

  • Weekly seminars are held for you to learn more about your benefits, and ask questions directly to your benefits administrator or Employee Benefits Division staff. 
  • Each seminar is also broadcast as a live Webinar. Registration is not required to attend a webinar.
  • Can't attend? Webinars will be recorded and made available for viewing at keepingLAwell.com.

Weekly Seminar/Webinar Schedule

 

Date

Topic

Start Time*

Seminar Location

Webinar Link & Materials

October 4

Vision Benefits

11:30 am

Garland Building**

VISION Webinar Recording

October 4

Vision Benefits

12:45 pm

Garland Building** 

VISION Presentation Slides

October 11

Employee Assistance Program

11:30 am

City Hall East
Room 351

EAP Webinar Recording

October 11

Employee Assistance Program

12:45 pm

City Hall East
Room 351

EAP Presentation Slides

October 16

Benefit Overview

5:00 pm

City Hall East
Room 351

OVERVIEW Presentation Slides

October 18

Anthem PPO

11:30 am

Harbor Dept
NEW LOCATION:
Liberty Hill Plaza
100 W. 5th St

PPO Webinar Recording

October 18

Anthem PPO

12:45 pm

Harbor Dept
NEW LOCATION:
Liberty Hill Plaza
100 W. 5th St

PPO Presentation Slides

October 23

Benefit Overview

12:15 pm

Airports
Building M2

OVERVIEW Webinar Recording

October 23

Benefit Overview

6:00 pm

Airports
Building M2

OVERVIEW Presentation Slides

October 25

Dental Benefits

11:30 am

Figueroa Plaza
5th Floor (North tower)

 DENTAL Webinar Recording

October 25

Dental Benefits

12:45 pm

Figueroa Plaza
5th Floor (North tower)

 DENTAL presentation slides CORRECTED

October 30

Benefit Overview

11:30 am

City Hall East
Room 351

JOIN WEBINAR: 10-30-18 @ 11:30 am

October 30

Benefit Overview

12:45 pm

City Hall East
Room 351

JOIN WEBINAR: 10-30-18 @ 12:45 pm

* Each presentation starts at 11:45 a.m. and is approximately 20-30 minutes. Presenters will remain available for questions after the posted ending time. Additional information will be made available at www.keepingLAwell.com.

**Space at the Garland Building Location is limited.

Join us on the fourth Thursday of each month from March to September 2018 as the Employee Benefits Division begins its benefits lunchtime seminar/webinars for 2018. These seminar/webinars are designed to cover educational topics to help you better understand how to use your LAwell benefits and will also provide you the opportunity to ask questions of the City's benefits providers and Benefits Division staff.

Seminar/webinars start promptly at 11:45am

The 2018 schedule of events is shown below. Presentation materials will be made available shortly after each meeting and can be accessed through the links below:

 

Open Enrollment Starts Oct 1

Open Enrollment is October 1-31, 2018. Coverage begins January 1, 2019.

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