Contacts

 

Member Advocates Onsite at City Hall

Anthem
Monday – Friday, 8:00 a.m. – 4:00 p.m.
Kaiser
Tuesday – Thursday, 8:00 a.m. – 4:00 p.m.

 

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MEDICAL

Anthem Vivity (LA & Orange Counties HMO)
anthem.com/ca/cityofla
844-348-6110

Anthem Narrow and Full
anthem.com/ca/cityofla
844-348-6111

Anthem PPO
anthem.com/ca/cityofla
833-597-2362

Kaiser Permanente HMO
my.kp.org/ca/cityofla
800-464-4000

Blue Shield of California
www.blueshieldca.com/lacity
800-393-6130

DENTAL

Delta Dental PPO or Preventive Only
deltadentalins.com/enrollees/index.html
800-765-6003

DeltaCare USA DHMO
deltadentalins.com/enrollees/index.html
800-422-4234

VISION

EyeMed Vision Care
eyemedvisioncare.com/cityofla
855-695-5418

Out of Network Reimbursement Form
eyemedvisioncare.com/cityofla/oon/EMVC_OON_Form.pdf

 

INSURANCE

 

Standard Insurance Company: Life Insurance, AD&D and Disability Insurance
https://www.standard.com/employee-benefits/city-los-angeles
800-524-0450 for general questions
800-843-7979 for evidence of insurability
800-527-0218 for travel assistance

 

Medical History Statement (online form) GROUP # 630363
www.standard.com/mybenefits/mhs_ho.html

 

CLAIMS

To start a claim on your Life, AD&D, or Disability benefits, start the process with an intake phone call:

844-505-6025 - Disability Insurance

213-978-1591 - Life or AD&D Insurance

SPENDING ACCOUNTS

  1. Healthcare Flexible Spending Account
  2. Dependent Care Reimbursement Account
  3. Transit Spending Account
  4. Parking Spending Account

    wageworks.com
    877-924-3967
 EMPLOYEE ASSISTANCE PROGRAM

members.mhn.com (company code “cityoflosangeles”)
800-213-5813

EAP for Harbor Employees Only: 800-367-7474

 

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LAwell Direct

 ENROLL, MAKE CHANGES, GENERAL QUESTIONS

Benefits Service Center

keepingLAwell.com to enroll or make changes to your LAwell benefits
800-778-2133 and immediately press “0#” two times to speak with a representative or 800-735-2922 if
hearing or speech impaired (Monday – Friday, 8 a.m. to 5 p.m. Pacific time)

DOCUMENT VERIFICATION & OTHER SERVICES

Employee Benefits Division

keepingLAwell.com or send e-mail to [email protected]
213-978-1655 (Monday through Friday, 8 a.m. to 4 p.m. Pacific time)

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OTHER CITY BENEFIT CONTACTS

 

City Retirement Benefits
lacers.org
800-779-8328

Deferred Compensation Plan
LA457.com
844-523-2457 (Voya) or 213-978-1636 (Employee Benefits Division)
Parking/Transit Reimbursement/Rideshare Programs
per.lacity.org/bens/commuteoptions.htm
213-978-1655
City Employees Club of Los Angeles
cityemployeesclub.com
213-620-0388
All City Employees Benefits Services Association
acebsa.org
213-485-2485
City MOUs
cao.lacity.org/MOUS
213-978-7676

 

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