Benefits Central Portal Help

USER AUTHENTICATION - First Time User

Access to the New Benefits Central Portal launched on April 1, 2019

Register your account

The first time you log in, your temporary initial password is your birth date in (MMDDYYYY) format, followed by the last four digits of your Social Security Number (SSN).

For example, if your birthday is March 12, 1970, and your SSN is 123456789 your initial password will be 031219706789.

The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.

 

Review step-by-step registration through the video below

 

 

Forgot Password?

If you forget your password, you can answer your challenge questions and your initial password (as described under "User Authentication - First Time User") will be restored.

If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call Benefits Service Center at 1-833-4-LA-WELL between 8 a.m. and 5 p.m. (PT) and they will unlock it for you.

Need More Help?

If you need help accessing the website, please contact the Benefits Service Center at 1-833-4-LA-WELL between 8 a.m. and 5 p.m. (PT), Monday through Friday, excluding statutory holidays.

Benefits Central Portal Tour