We have renamed the Benefits Program from “My Flex” to “LAwell” to better demonstrate the ultimate purpose of all of our employee benefits: to support our employees’ and their families’ current and future health and wellbeing.

As a new hire, you will receive your LAwell Benefits Enrollment package 2-4 weeks after your first paycheck IF you are working a minimum number of qualifying hours (at least 40 hours per pay period for Full Time employees) and you are a contributing member to LACERS.

Once an offer is made, you have 60 days to make an election. 


Want to learn more? View our New Hire benefit flyer

Form 1095-C provides information about a health insurance offer made to an employee by their employer. All employees who receive LAwell health coverage will get a 1095-C tax form. 

For more information about this form, please see our informational mailer or review our Frequently Asked Questions.

For more information about the Affordable Care Act (ACA), please visit the Internal Revenue Service website at

For general assistance with your benefits, contact the LAwell Benefits Request Line at 1-800-778-2133, Monday to Friday 8:00 am to 5:00 pm.

For administrative issues you may contact your Employee Benefits Division Member Services Representative according to your last name: 

  Mayra Martinez (A-F):          (213) 978-1615 
  Tameekah Ford (G-I, K-M):  (213) 978-1600 
  Vincent Pacheco (N-V):        (213) 978-1640 
  Maria Lopez (J, W-Z):           (213) 978-1584 

Member Advocates from our Health and Dental providers provide personal, one-on-one assistance out of our office in City Hall, 200 N. Spring Street, Room 867 with the following drop-in schedule:



Anthem Blue Cross

Kaiser Permanente

Mon-Fri, 8am-4pm

Tue-Thurs, 8am-4pm